Privacy Policy
Privacy Notice (UAE)
Effective Date: May 2025
Who are we and what do we do?
Balanced To Thrive Health & Lifestyle Coaching provides personalised health and lifestyle coaching services to people who are looking to improve their well-being through sustainable habits, focusing on nutrition, stress management, sleep, and exercise. We aim to empower our clients with the knowledge and support they need to thrive in all aspects of their health.
We are committed to protecting your personal information and handling it responsibly, in accordance with the applicable data protection laws in the UAE, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). This Privacy Notice outlines how and why we collect, process, and store your data, and how you can exercise your rights.
If you have any questions or would like further clarification, you may contact our Data Controller at amy@balancedtothrive.com.
What Information Is Being Collected?
We may collect and process the following types of personal information:
Contact and identity details: such as your name, email address, phone number, address.
Health-related information: if you provide this as part of your coaching agreement or during sessions.
Technical data: including IP address, browser type, and device information.
Usage data: such as pages visited, time spent on pages, and navigation paths.
Marketing and communication data: including your preferences for receiving communications.
Payment information: such as billing details and credit/debit card details (processed securely via our third-party payment processor).
Other data: that you choose to provide in forms, emails, or communications with us.
We do not knowingly collect data from individuals under the age of 18.
How Is the Information Collected?
We collect personal data in the following ways:
When you complete forms on our website
When you make a purchase or sign up for coaching
During consultations, emails, or coaching sessions
When you subscribe to marketing emails or request resources
Automatically through cookies and analytics tools
Why Do We Process Your Personal Data?
We collect your data for the following purposes:
To perform a contract or deliver a service you’ve requested
To process payments and manage transactions
To maintain our records for business or legal purposes
To provide you with coaching tools, resources, and personalised support
To improve our services, website functionality, and user experience
To send relevant marketing or promotional materials (with your consent)
To comply with legal obligations under UAE law
Lawful Basis for Processing
Under UAE PDPL, we ensure that your data is processed lawfully and transparently. We only process your personal information when:
It is necessary to fulfil a contract or provide a service
You have given clear consent for specific purposes
It is required to comply with legal obligations
It is necessary for legitimate business interests and doesn’t override your rights
Who Will Your Data Be Shared With?
We may share your personal data with:
Contractors or service providers who support our business (e.g., bookkeepers, email platforms)
Regulatory bodies or authorities, if required by law
Third-party platforms like Squarespace for hosting or payment processing
Any future buyer or investor in our business, under confidentiality
We do not sell your data to any third parties.
Cross-Border Transfers
Some of the services we use may host data outside the UAE. Where data is transferred internationally, we take appropriate measures to ensure that your data is protected in accordance with the UAE PDPL, such as contractual safeguards and using reputable platforms with high security standards (e.g., Squarespace, which complies with global data security frameworks).
How Long Do We Keep Your Data?
We retain personal data only as long as necessary:
Coaching records: kept for the duration of our relationship and 7 years thereafter
Enquiry and contact data: retained until you unsubscribe or request deletion
Marketing communications: until you withdraw your consent
Your Rights Under UAE Law
You have the following rights under the UAE PDPL:
Right to access – You can request details about the data we hold about you
Right to rectification – You can ask us to correct incomplete or inaccurate data
Right to erasure – You can request deletion of your personal data
Right to restriction – You may ask us to limit the processing of your data
Right to object – You can object to the use of your data for direct marketing
Right to data portability – You can request a copy of your data in a standard format
To exercise any of these rights, please contact amy@balancedtothrive.com.
How Do We Keep Your Data Secure?
We take reasonable and appropriate security measures to protect your personal data, including:
Secure data storage via Squarespace’s encrypted servers and payment platforms
Access control and authentication
Anti-malware, firewalls, and encrypted backups
Contractual obligations with third parties to protect your data
Regular review of data protection procedures and staff awareness
Use of Cookies and Website Analytics
Our website uses cookies to support its functionality. These cookies:
Do not collect personally identifiable data
Help us understand how users interact with our website
May be controlled or deleted via your browser settings
You can learn more about cookies at www.allaboutcookies.org.
Links to Other Sites
Our website may include links to third-party sites. We are not responsible for the privacy practices of these websites and recommend you review their privacy policies separately.
Complaints or Concerns
If you have any concerns about how we handle your data, please contact our Data Controller at:
Balanced to Thrive Health & Lifestyle Coaching
Yas Island, Abu Dhabi, United Arab Emirates
Email: amy@balancedtothrive.com
We will do our best to resolve your issue promptly. At this time, the UAE does not have a dedicated data protection authority, but future updates to the law may introduce one. We will revise this policy accordingly.
This Privacy Notice is subject to change. We recommend reviewing it regularly to stay informed.